AHEAD Student Information Hub & Gateway

Connect with academic staff, student services and the people who will support your learning.

Consult your Course Coordinator about enrolment, study expectations and your timetable.

Set up access to your learning systems, timetable and e-library resources.

Confirm collection arrangements and become familiar with campus facilities.

Meet fellow students and learn about peer mentoring and social activities.

Prior formal tertiary study, approved pathway agreements and unit-for-unit equivalence may support an application.

Submit your application before the first term starts. Include certified academic transcripts and relevant unit outlines.

Allow 2 weeks for assessment by the Course Coordinator / Academic Dean. Contact AHEAD for the outcome and any implications for your study plan or visa duration.

Provide proof of identity and a clear passport-style JPEG photograph, no larger than 1024 × 1024 pixels and 256 KB.

Allow 10 business days for processing. Collect your card in person at Level 5, 601 Bourke Street, Melbourne VIC 3000.

Report a lost or damaged card promptly to info@ahead.edu.au and request replacement instructions, including any applicable fee. Return your card on completion as directed by student services.

Request information about an airport pickup during admission and confirm arrangements before travel. Declare goods as required. The general-goods duty-free concession is $900 for adults; different limits and conditions apply to alcohol, tobacco, children and family pooling.

Compare account fees and student options. Banks may request your passport, visa, local address and tax-residency information. Confirm identity requirements directly with the bank.

Compare purpose-built student housing and shared rentals. Inspect accommodation, understand the lease and bond, and check Victorian renter rights before paying.

Budget for your actual living costs, which can exceed visa minimums. The previously published $24,505 annual financial-capacity figure is historical, not a current visa requirement. Check Home Affairs before applying and use Study Australia to estimate expenses.

Some students from Norway, Sweden and Belgium may qualify under specified government arrangements. Nationality alone does not establish an exemption; check the conditions with Home Affairs.

For mild, short-lived symptoms, rest and monitor your health. Seek professional advice if symptoms persist, worsen or concern you.

Ask a pharmacist about minor symptoms, medicines and when further medical care is needed.

Arrange professional assessment for ongoing illness, mental health concerns, prescriptions or dental problems. Check your insurance coverage and appointment costs.

Call 000 for a life-threatening emergency, serious injury or immediate danger. Do not delay urgent care while checking insurance.

AHEAD has zero tolerance for sexual assault and sexual harassment (SASH). Contact student support for assistance, reporting options and referral pathways. In an emergency, call 000.

The National Student Ombudsman considers complaints about higher education providers. Contact 1300 395 775 for advice on whether your concern is within its scope.

Check your account access at orientation. Use secure passwords, keep software updated and back up your assessment files.

Use compliant Australian power plugs and chargers bearing the Regulatory Compliance Mark (RCM). A travel adaptor alone does not establish electrical compliance.

Arrange support with planning assessments, understanding feedback and building independent study skills.

Ask about academic literacy workshops, essay and report writing coaching, referencing and numeracy support.

Academic Support Programs offer targeted guidance for students who need additional assistance. Book an appointment at info@ahead.edu.au.

Contact Student Services to discuss the English language support options available and how they can help you work towards your study goals.

Email info@ahead.edu.au or call 1300 005 505 to arrange English language support.

Presenting another person’s words, ideas or work as your own without appropriate acknowledgement.

Using unauthorised assistance, materials or another person to complete work submitted as your own.

Collaborating on individual assessment beyond what the task permits. Ask your educator what collaboration and tool use are allowed.

Attend orientation integrity sessions and seek advice on citations, paraphrasing and assessment requirements.

Failing at least 50% of enrolled units, or failing the same unit twice, triggers an at-risk review and support intervention.

Counselling and a support contract establish a plan for improvement. Attend agreed appointments and discuss barriers to your progress.

The supplied institutional pathway includes a 20-day Show Cause letter and appeals before any applicable international-student reporting. The National Code separately provides 20 working days to access an internal appeal after notice of intention to report; consult the official policy for the applicable deadline.

Stay enrolled in a CRICOS-registered course and follow approved study arrangements. Discuss proposed changes with AHEAD before acting.

Notify AHEAD of your residential address within 7 days of arriving in Australia, and within 7 days of any address change.

Use VEVO to confirm your current visa conditions, including work rights. Do not rely on general guidance in place of your visa record.

School-aged dependants must meet applicable schooling requirements. Fees and enrolment conditions vary by state.

International students have Australian workplace protections. From 1 July 2026, the adult National Minimum Wage for award- and agreement-free employees is $26.44 per hour ($1,004.90 per week), before tax. A 25% casual loading gives $33.05 per hour for casual employees entitled to that rate. The older $23.23 figure is historical. Your award, agreement, age and classification may set different rates; check current Fair Work guidance.

Approved payment methods are BPAY and credit cards. Obtain payment instructions directly from AHEAD and confirm account details before transferring funds.

TPS helps eligible students when a provider cannot deliver a course. Overseas students and eligible domestic students have different protections; domestic coverage depends on factors such as HELP or VET Student Loans eligibility. Do not assume every domestic enrolment is covered.

Request the current fee schedule, payment assistance or clarification about charges from info@ahead.edu.au.

Participate in learning, act with integrity, respect others, meet payment and visa obligations, keep contact details current and comply with institutional policies.

Provide a safe and inclusive learning environment, fair assessment, accessible support, clear information and a fair process for complaints and appeals.

AHEAD will advise eligible students about graduation arrangements, ceremony dates, registration and academic dress. Confirm details before making travel plans.

Your testamur and record of results are issued according to institutional requirements. Confirm your legal name and delivery arrangements with student services.

Contact info@ahead.edu.au for the replacement process, identity verification and any applicable charges. Use the same address for ceremony queries.